The issue appears to have been fixed. We expect all users to be able to access the system now as we continue with monitoring.
Posted Jun 29, 2023 - 07:45 EAT
Identified
We have identified the cause of the problem.
The problem is not directly about the dotShule system. It's a network problem in one of our data centre service providers. The service provider is currently conducting the necessary procedures to restore the network
Posted Jun 29, 2023 - 07:41 EAT
Investigating
We are currently investigating the incident.
Posted Jun 29, 2023 - 07:41 EAT
This incident affected: dotShule platform, dotPay - epayment service, SMS notification service, and EMAIL notification service.