tag:dotshule.statuspage.io,2005:/historydotShule Status - Incident History2023-06-29T08:19:07+03:00dotShuletag:dotshule.statuspage.io,2005:Incident/177157222023-06-29T08:19:07+03:002023-06-29T08:19:07+03:00System cannot be accessed<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>08:19</var> EAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>07:47</var> EAT</small><br><strong>Update</strong> - We are continuing with monitoring</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>07:45</var> EAT</small><br><strong>Monitoring</strong> - The issue appears to have been fixed. We expect all users to be able to access the system now as we continue with monitoring.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>07:41</var> EAT</small><br><strong>Identified</strong> - We have identified the cause of the problem. <br /><br />The problem is not directly about the dotShule system. It's a network problem in one of our data centre service providers. The service provider is currently conducting the necessary procedures to restore the network</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>07:41</var> EAT</small><br><strong>Investigating</strong> - We are currently investigating the incident.</p>tag:dotshule.statuspage.io,2005:Incident/105342742022-07-11T13:44:50+03:002022-07-11T13:44:50+03:00School fees payments can not be made<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>13:44</var> EAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:55</var> EAT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:53</var> EAT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>10:48</var> EAT</small><br><strong>Investigating</strong> - When you attempt to make school fees payment through SchoolPay, you may not succeed. Service Cops (SchoolPay) is made aware of this issue and are working on it.</p>tag:dotshule.statuspage.io,2005:Incident/99089092022-05-04T14:44:07+03:002022-05-04T14:44:07+03:00Delay in school fees payments reconciliation<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:44</var> EAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:50</var> EAT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:59</var> EAT</small><br><strong>Investigating</strong> - When school fees payers make payments electronically, there is an abnormal delay before the payment records are reflected in the school systems. This has affected real-time services such as checking fees outstanding balance, current fees payment statements, online admission services, and online access to reports on making payments.</p>tag:dotshule.statuspage.io,2005:Incident/71648332021-06-04T13:27:11+03:002021-06-04T13:27:11+03:00Site not reachable<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:27</var> EAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> EAT</small><br><strong>Identified</strong> - The issue has been identified as related to failures in Domain Name System (DNS) resolution. We are currently working to fix it.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>11:59</var> EAT</small><br><strong>Investigating</strong> - Some users on trying to reach dotshule.ug get the message Site not reachable.</p>tag:dotshule.statuspage.io,2005:Incident/55120252020-11-08T12:07:21+03:002020-11-08T12:08:14+03:00Dotshule down<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:07</var> EAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:58</var> EAT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:05</var> EAT</small><br><strong>Identified</strong> - Some of the servers are down due to a technical problem in the datacenter. NITA-U is working to resolve it.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:01</var> EAT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:dotshule.statuspage.io,2005:Incident/54869022020-11-05T00:30:31+03:002020-11-05T00:30:31+03:00Datacenter maintenance<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:30</var> EAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> EAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>15:41</var> EAT</small><br><strong>Scheduled</strong> - NITA-U shall be carrying out maintenance at the Primary Data Center. During this time, services might be intermittent.</p>tag:dotshule.statuspage.io,2005:Incident/52327242020-10-03T17:40:02+03:002020-10-03T17:40:02+03:00Datacenter outage<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:40</var> EAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:56</var> EAT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:35</var> EAT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:34</var> EAT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>05:45</var> EAT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>